With the Lingotek connector, bring translated content to customers or personnel across the globe.
Machine Translate or Professionally Translate
Based on your needs, request translations for
Machine Translate Leads and Cases
To facilitate internal communication, organizations might choose to machine translate Salesforce leads and cases.
- Translate Leads
Qualify Leads via MT
Teams may opt to machine translate key content within leads, helping teams qualify them and then forward them to the appropriate team in the appropriate country.
- Translate Cases
Coordinate Cases
Teams may also opt to machine translate cases and case comments. This allows teams to collaborate on important cases across several countries. Once the case is resolved, the appropriate team can reach out in the customer’s native language.
Professionally Translate Knowledge Base Articles
Organizations often choose to professionally translate knowledge base articles, broadening the support base for their customers. Click here for instructions.