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To translate cases,
- Log into Salesforce as an administrator.
- From the top menu, open the Cases tab (upper left) and click to open a case.
- From the open case, set the source language.
- Click Edit.
- Scroll down. Under Lingotek Under Enterprise, go to the Language field and select the source language.
Tip: The target language is determined by the configurations saved under Lingotek Enterprise Settings.
- Scroll down and Save.
- On the next screen, click Translate (button, far right). This requests a machine translation of the original content.
- Once complete, the translated content appears.
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