Cases (Salesforce)

To translate cases,

1. Log into Salesforce as an administrator.
2. From the top menu, open the Cases tab (upper left) and click to open a case.
   
   
   
   
3. From the open case, set the source language.
   1. Click Edit.
   2. Scroll down. Under RAY Enterprise, go to the Language field and select the source language.
       Tip: The target language is determined by the configurations saved under RAY Enterprise Settings. 
      
      
   
   
   
4. Scroll down and Save.
5. On the next screen, click Translate (button, far right). This requests a machine translation of the original content.
   
   
   
   
6. Once complete, the translated content appears.