Page Comparison

To get started, go into Salesforce and select the articles you would like to translate.

1)      Log into Salesforce, and open the knowledge base you would like to manage.

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2)      Go to the Article Management tab, and switch to the Articles sub-tab.

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   Tip: If the list of articles seems small, go to the Assigned To filter and select “Anyone.”

3)      From the list of documents, click the check box(es) next to the article(s) you wish to translate.

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   Tip: Quickly select all articles on the page by clicking the box at the top of the list.

   Tip: Click a box again to deselect an article.

4)      Click the Submit for Translation button.

5)      In the dialog, choose the language(s) to translate into; optionally click a calendar to select a due date.

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6)      When you are ready, scroll down and click OK.

 For help using Lingotek’s translation management system, click here.

Next: Publishing TranslationsWith the Lingotek connector, bring translated content to customers or personnel across the globe. 
 

Professionally Translate Knowledge Base Articles

Organizations often choose to professionally translate knowledge base articles, broadening the support base for their customers. /wiki/spaces/DDOC/pages/26214482. 

Machine Translate Leads and Cases

To facilitate internal communication, organizations might choose to machine translate Salesforce /wiki/spaces/DDOC/pages/79102123 and /wiki/spaces/DDOC/pages/79102125.
 

• /wiki/spaces/DDOC/pages/79102123
  Qualify Leads via MT
  Teams may opt to machine translate key content within leads, helping teams qualify them and then forward them to the appropriate team in the appropriate country.

• /wiki/spaces/DDOC/pages/79102125
  Coordinate Cases
  Teams may also opt to machine translate cases and case comments. This allows teams to collaborate on important cases across several countries. Once the case is resolved, the appropriate team can reach out in the customer’s native language.