Due Dates
Due dates are used to manage SLAs and ensure clients receive their content when they need it. They also power many of the intelligent features we provide in our workflows. Setting phase due dates manually takes time, especially when managing a large number of documents. To alleviate this burden, we provide automated due dates that can be configured in the Setup phase of the workflow. The Due Dates tab can be configured on a Workflow in Project Resources and the Workflow that is actually stamped on the project.
The Due Dates tab is set to the Manual method by default. You will need to update existing workflows to take advantage of the other automated methods.
Automated Due Dates Overview
- Automation method - Choose how you want your due dates to be set.
- Set Due Dates When - Choose at which point in the workflow you want your due dates to be set. This is only available when your automation method is set to Fixed Hours.
- Target Configs - Use the default settings to keep all due dates standard, or configure specific due date settings for specific target or group of targets.
- Weekend settings - If you want linguists to be extra time for the weekend, you can set a weekend start, end, and the timezone those settings should be based on.
- Due Date Settings - This section varies based on which automation method you use but generally it is where you set up how much time should be allotted to each phase. It can also determine the target and document due dates.
Fixed Hours
You should use the Fixed Hours method when there are fixed SLAs between the client and LSP. In this method, the user who is uploading content does not need to set a due date when they upload content. The due date will simply be set based on the duration of the phase due dates.
- Choose at which point in the workflow you want due dates